Refund policy

REFUND POLICY

Refunds

We do not offer refunds or replacements when customers enter the wrong shipping address.

We offer refunds if you meet the following:

(1) Items must be sent in the same condition as you receive using our return label that is
provided by our customer service representatives.

(2) Email us at cynbiz101@gmail.com (Name, Order Number, and any information of
why you are requesting a refund).

We have a 30 day money back guarantee with a 30% restocking fee. Once everything is
complete, we will process your refund and it make take 3-5 business days to process
through your bank.

Do not send your purchase back to the address from which it came.

Returned/Exchanges

If you are not satisfied with the product, let us know and we'll do our best to make it right. You can send an email to cynbiz101@gmail.com. We cannot accept returns of medical/health related items.

If you provide the wrong address, and your order is returned to us by the mail carrier, we will
reship it to you. You will need to pay a shipping and handling fee to cover the costs of
reshipping. If you choose not to have us reship the order, we will refund you, but the refund
will not include original shipping costs, priority processing or insurance. There will be a 30%
restocking fee taken out of the refund as well.

Sometimes these packages are refused by the manufacturer and destroyed by the postal
carrier. Sometimes they end up lost in transit. In any case in which we do not receive the
package back, we can provide a 50% store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of
charge. If you want to change the address, you will need to pay the shipping and handling
fee.

Order Cancellation

All of our products are printed on demand, especially for each customer at the time that they
order. Because of this, we can only cancel or modify orders within the first 12 hours after
purchase. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all.

Clearance Items

Items sold on clearance cannot be returned or refunded. They may not include original
packaging. We make no guarantees about the condition of these items.

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking
number shows your order was delivered. If 60 days have gone by since your purchase was
received, unfortunately we can’t offer you a refund or replacement.

For inquiries and any other concerns, you may contact us through the following
channels:
Email : cynbiz101@gmail.com
9:00 A.M.-5:00 P.M. CST Monday to Friday